# bKlug

> bKlug is an AI sales agent that runs the full e-commerce funnel inside WhatsApp: product discovery, search, comparison, cart, checkout, and order tracking, for both B2C and B2B. It connects a brand's WhatsApp Business account to its e-commerce platform (Shopify, VTEX, WooCommerce, Nuvemshop, Tray, Linx), mirrors the catalog into its own search infrastructure, and keeps it in sync in under a minute. Plans start at $40/month, billed per AI message, with a 7-day free trial and no setup fee. Setup takes about 5 minutes.
>
> - bKlug is an agentic system, not a scripted chatbot. There are no flows or decision trees to build or maintain; the agent reasons over the live catalog and per-brand instructions on every turn.
> - bKlug is multi-store native: one WhatsApp number can host many brands or stores, which fits DTC brands, wholesalers, multi-brand retailers, franchises, and shopping malls.

## Product

- [bKlug](https://bklug.ai): AI sales agent that lets your e-commerce store sell inside WhatsApp.
- [Features](https://bklug.ai/features): Full capability overview.
- [Pricing](https://bklug.ai/pricing): Plans from $40/month. Billed per AI message (one AI message = one customer message plus one AI reply). Every plan includes the full product; higher tiers lower the per-message price. 7-day free trial, no setup fee.
- [Start free trial and Brand Portal](https://portal.bklug.ai): Where brands sign in and operate bKlug (live conversation monitoring, human takeover, agent customization, funnel and demand metrics).

## Solutions

- [DTC and SMB brands](https://bklug.ai/solutions/dtc): Sell on WhatsApp without hiring a support team. Go live in about 5 minutes, no flows to maintain.
- [Enterprise and multi-brand retailers](https://bklug.ai/solutions/enterprise): Conversational commerce across brands and regions, with content moderation and data-privacy controls.
- [Shopping malls](https://bklug.ai/solutions/malls): One WhatsApp number for the entire tenant portfolio. Every visitor can reach every store from one conversation.

## Channels

- [WhatsApp](https://bklug.ai/integrations/whatsapp): Official WhatsApp Business Platform integration. WhatsApp is bKlug's channel.

## Integrations

- [All integrations](https://bklug.ai/integrations): Supported e-commerce platforms.
- [Shopify](https://bklug.ai/integrations/shopify)
- [VTEX](https://bklug.ai/integrations/vtex)
- [WooCommerce](https://bklug.ai/integrations/woocommerce)
- [Nuvemshop](https://bklug.ai/integrations/nuvemshop)
- [Tray](https://bklug.ai/integrations/tray)
- [Linx](https://bklug.ai/integrations/linx)

## Key capabilities

Capabilities detailed on the [Features](https://bklug.ai/features) page:

- Full e-commerce funnel inside WhatsApp: discovery, comparison, cart, checkout, and order tracking, all in the conversation.
- Agentic system, not a flow builder: the agent reasons over your live catalog and brand instructions; nothing to script or maintain.
- Independent search infrastructure: bKlug mirrors your catalog into its own database and syncs changes in under a minute, so customer queries never add traffic to your storefront.
- Visual search via image-to-text: every product image is read at import, so shoppers can search by photo or by describing an item and still find it, even when the words are not in the catalog.
- In-chat checkout: payment completes on a screen that opens over the WhatsApp conversation and returns to it.
- Order tracking in chat: a shopper sends a tracking number and gets the current status.
- Cart abandonment recovery: context-aware follow-up in the same thread, referencing what the shopper left behind.
- Always-on with persistent memory: conversations do not time out; a shopper can start in the morning and finish at midnight with the same context and cart.
- Multi-store: one WhatsApp number can host many brands or stores.
- B2C and B2B: supports consumer selling and B2B wholesale ordering.
- Per-brand customization with a uniform brand voice: set the greeting, tone, product rules, and handoff behavior.
- Configurable human handoff: keyword or topic triggers route to a human with full context.
- Multilingual, with voice, image, and rich-media messages.
- Content moderation, data-privacy enforcement, and brand protection, on a Microsoft Azure backbone.

## Tools

- [Storefront QA audit](https://storefront-qa-audit.bklug.ai/): Free tool that audits an e-commerce storefront's FAQ and policy pages for inconsistencies and AI-readability.
- [WhatsApp widgets](https://bklug.ai/whatsapp-widgets): Free WhatsApp contact-button widgets for storefronts.

## Resources

- [Blog](https://bklug.ai/blog): Articles on conversational commerce and selling on WhatsApp.
- [Documentation](https://docs.bklug.ai): Product and integration docs.

## Company

- [Contact](https://bklug.ai/contact-us): contact@bklug.ai.
- bKlug was founded in 2023 in Lisbon, Portugal. bKlug is a Microsoft partner. It serves brands across LATAM, Europe, and the US.

## Optional

- [Privacy policy](https://bklug.ai/privacy-policy)
- [Cookie policy](https://bklug.ai/cookie-policy)
- [Terms of service](https://bklug.ai/terms-of-service)
- [Service level agreement](https://bklug.ai/service-level-agreement)