Multi-Store Management
Operate multiple stores or franchises from a single AI assistant—personalized for each.
What is Multi-Store Management?
Multi-Store Management enables bKlug to handle distinct storefronts—across regions, brands, or franchises—through a unified AI experience. Customers get a personalized interaction based on which store they’re contacting.
How it Works
- Each store or brand is configured in bKlug with its own catalog, language, and rules.
- Based on user input or WhatsApp number, the assistant identifies which store to engage.
- Responses, products, prices, and tone are customized per store—without switching accounts.
Supports:
- Regional pricing, inventory, or promotions
- Franchise operations with shared infrastructure
- Multi-brand portfolios
Key Benefits
- Simplifies operations for groups managing several storefronts
- Delivers brand-consistent yet localized experiences
- Centralizes performance tracking and updates
Best Practices
- Assign a clear ID or logic per store (e.g. by phone number or greeting flow)
- Customize catalogs, images, and tone per brand/store
- Monitor performance per store in analytics
Example Use Case
A company operates 15 skincare stores across Latin America. A shopper messages via a number for the Chilean store. bKlug loads the local catalog, pricing in CLP, and speaks Spanish with Chilean phrasing—no extra routing or delay.
Multi-Store makes scalability simple—and localization automatic.
