What is Smart Catalog Navigation?

This feature enables customers to browse your entire product catalog inside WhatsApp, using simple text queries. Whether they’re looking for “vegan snacks under $10” or “black running shoes in size 42,” the assistant understands and responds instantly.

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How it Works

1. Customer asks a question or describes what they’re looking for.
2. bKlug interprets the intent and applies product filters (e.g. category, price, dietary, size).
3. Relevant items are shown in an interactive carousel, with details and options.

Supports:

• Hierarchical and flat product catalogs
• Tag- and attribute-based filtering
• Inventory-aware suggestions

Key Benefits

• Makes your catalog searchable without menus or keyword guessing
• Helps customers find products faster and more confidently
• Reduces bounce and drop-off from frustration or decision fatigue

Best Practices

• Keep product tags and metadata up to date
• Use clear naming for dietary/lifestyle attributes (e.g. "gluten-free", "cruelty-free")
• Encourage users to “Ask for what you want” in onboarding flows

Example Use Case

A customer types, “Do you have gluten-free pasta?” bKlug instantly filters your food catalog and returns every gluten-free pasta item in stock—with images, prices, and an add-to-cart button.

Smart Catalog Navigation helps turn intent into purchase with zero friction.

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