Natural, Multilingual Chat
Deliver human-like conversations in multiple languages—text, emoji, or voice—instantly and naturally.
What is Natural, Multilingual Chat?
This feature allows bKlug to communicate with shoppers just like a real sales assistant—adapting to how they speak and what language they use. It supports multilingual conversation, emojis, and even voice notes.
How it Works
- bKlug detects the user’s language automatically.
- It generates natural, friendly responses tailored to that language and tone.
- Shoppers can type, use emojis, or send voice messages—all understood.
Supports:
- Dozens of languages including Spanish, Portuguese, English, and more
- Localized expressions and retail-specific tone
- Formal or informal conversation styles
Key Benefits
- Makes every customer feel understood, no matter where they’re from
- Increases engagement and trust across regions
- Supports accessibility for users who prefer speaking or casual texting
Best Practices
- Customize welcome messages per region or store
- Use emojis to reinforce tone (friendly, helpful)
- Highlight multilingual support in onboarding and marketing
Example Use Case
A Brazilian shopper sends a voice note in Portuguese asking for a moisturizer “for oily skin.” bKlug understands the voice query, responds in Portuguese, and shows matching products—all in a natural, fluent tone.
Natural, Multilingual Chat makes the experience feel personal—at any scale.
