How it Works
bKlug is an AI-powered WhatsApp sales assistant that guides your customers from product discovery to checkout—just like a top-performing human rep, but always available and infinitely scalable.
1. Customer Sends a Message
Your shopper opens WhatsApp and sends a message to your brand—just like texting a friend.
2. AI Assistant Takes Over Instantly
Our proprietary chain of AI assistants engages the shopper in natural, human-like conversation—available in multiple languages and even voice.
3. Product Discovery Happens in-Chat
Shoppers ask questions, send photos, apply filters (like size, price range, or gluten-free), and receive instant, personalized suggestions.
4. Visual, Dynamic Catalog Experience
The assistant shares carousels of images, colors, and sizes with deep product knowledge—no need to visit the website.
5. Cart & Checkout Built Into Chat
Shoppers add items directly to their cart within WhatsApp. When ready, the assistant sends a secure, ready-to-pay link.
6. Optional Human Handoff
If needed, the assistant smoothly escalates the chat to a human rep—with full conversation context.
